“We would urge guests not to waste their money by staying here.”
We have been unable to enjoy our holiday due to cleanliness issues, mould issues, maintenance issues and a lack of communication.
We were appalled at the state the house was left for us. All three toilets had splashes of faeces on the seat and in the bowl, there is a build up of mould and limescale on taps, all plug holes are black with mould, there was a build up of dust and hairs on the bathroom floors- so much so that it created a whole condensed line of dust under the door, continually ...
We have been unable to enjoy our holiday due to cleanliness issues, mould issues, maintenance issues and a lack of communication.
We were appalled at the state the house was left for us. All three toilets had splashes of faeces on the seat and in the bowl, there is a build up of mould and limescale on taps, all plug holes are black with mould, there was a build up of dust and hairs on the bathroom floors- so much so that it created a whole condensed line of dust under the door, continually scraping along with it! The main bathroom shower has a build up of black mould on the grout, there was dirty streaks on the bathroom mirrors, brown marks / dust/ hair inside bathroom cupboards/ shelving, dust and hairs round bath, scum buildup(?) on soap dispenser in bathroom, there is a (?)rising damp issue in the master bathroom as the walls and paint are crumbling and it was left all over the floor.
In the kitchen, there was brown splash marks over fridge door- of which also didn’t have a light inside. The cupboards are full of mismatched dirty pots, there wasn’t even a sponge or one dishwasher tablet to re clean the pots so we went and bought our own, to find that the dishwasher doesn’t even work! It probably needs a cleaning tablet cycle/ salt/ rinse aid(?!) but the pots came out after a cycle as dirty as they went in, hence the build up of dirty pots in cupboards!!
There was also crumbs and dirt in the cutlery tray.
The smaller en-suite bedroom had mould and hair in the bottom of the wardrobe, and a divan valance was used as bedsheet on this bed!
There was thick dust /brick-dust on radiators, skirting, and ornaments and a large area of black and pink mould on dining room wall/ ceiling!
The general upkeep/ standard of the house does not live up to the photos or reflect the pricing. The paintwork is an absolute mess, 1 layer of patchwork white over a previous darker colour, you can see the old untouched blue paint through the radiators, paint all over the ceiling, no skirting boards in some rooms. There are no curtains/ blinds in the lounge/ kitchen/ diner area- you’ll get a lovely view into other peoples homes and them into yours! Someone else’s security light will shine into the kitchen with every cat passing by too! The lack of curtains also makes this large area very very cold!
There is no storage in master bedroom, no batteries in the remotes upstairs and no fire lighters/ lighter/ matches for log burner.
You’ll also find that there is no contact number for the owner which was really handy! We contacted Sykes on the day we arrived, however, as it was the weekend we didn’t receive a response until Monday, they informed the owner of the cleanliness and mould issues. She then made contact with the cleaning company but failed to make any contact with ourselves during our entire stay! The cleaning company made contact with us and offered a re clean- we declined as we had purchased our own cleaning supplies to clean the house on the evening of our arrival day (2 days previous) in order to be able to use the bathrooms!! Therefore, there was no requirement to have a cleaner again as we had already done it ourselves!
You’ll see a review left in January that the house was also filthy for previous guests, and the owner hasn’t done anything to rectify this before our arrival. After being here 4 days, the cleaning company contacted us again and offered us some compensation directly from their company, We really appreciated this acknowledgment.
In summary, if you expect a clean or luxurious holiday home (like the title suggests), this isn’t for you! The owner couldn’t care less. Absolutely gutted and appalled at every aspect.
On the plus side, a nice location and some groceries left for a welcome pack.
