“The property is very dated and uncomfortable.”
Only used double bed very soft . Bedding been washed so many times it was lumpy. Fan in the ensuite link into light and overran for about 10 mins noisy during the night. Nearly all kitchen cupboard doors were dropped or off their hindges. Towels so thin had to dry under electric fan in bathroom. Poor outside furniture. Inside fridge freezer rusty. Not a place I would return to. Only thing going for it was it location.
Dear Mrs & Mr Corbett, We acknowledge receipt of your recent feedback, and apologise for our delayed response. We quite agree that ‘Breve Rest’ – with its more “traditional” style – is not a property that would appeal to everyone, but it is the case that a number of our guests do seem to be (at the very least) satisfied with it and have an enjoyable stay; and are happy to say so in their feedback......and some do return. We also note your “comments” and “observations”, and understand that you believe that you are trying to help us to improve both our “product” and “service”, and we very much welcome helpful and constructive feedback in order to be able to do that......”if we don’t know about it; we can’t fix it”! We were pleased to receive from yourselves a 100% scoring for ‘Cleanliness’, and I will certainly pass that on to Amy in the form of a commendation from you. Finally, we were sorry to hear that you would not even consider returning to ‘Breve Rest’ in the future, but sometimes we all have to “move on”. However, our biggest disappointment was your closing comment, that in your view – and you are absolutely entitled to share it – is that, in your opinion, “the only thing going for it (‘Breve Rest’) was its location”. Ouch!......... Both my wife and I trust that you will both have a more pleasing experience at your next Sykes property. Kind regards, Chris and Val Jennings.
Property Owner
