“Great location and perfect size for us.”
We did enjoy our stay but we did need to do some cleaning before we got settled in. Kitchen worktops and sink needed a good clean down, and the grill pan and air fyer both needed cleaning before we could use them as there was cheese stuck to them. Dog hairs were found in the flat (I know its dog friendly but still expect a good clean between guests) and skirtng boards thick with dust. We ended up cleaning the kitchen and sweeping some of the skirting boards. Under the bed was thick with dust too ...
We did enjoy our stay but we did need to do some cleaning before we got settled in. Kitchen worktops and sink needed a good clean down, and the grill pan and air fyer both needed cleaning before we could use them as there was cheese stuck to them. Dog hairs were found in the flat (I know its dog friendly but still expect a good clean between guests) and skirtng boards thick with dust. We ended up cleaning the kitchen and sweeping some of the skirting boards. Under the bed was thick with dust too (one of my dog likes to sleep under beds so we ended up seeing how dirty the floor was). The extractor fan in the bathroom doesn't seem to do anything (however this is also thick with dust so could be the problem). Overall we enjoyed our stay but we don't expect to need to clean when we get on holiday.
Thank you for your feedback. Firstly, we agree, we do have a great location and a great size. We are pleased to hear that you did enjoy your stay, however, were disappointed to hear you do not feel the apartment was cleaned to good standards, especially given the feedback below from another customer who commented on the cleanliness (left 19th August 2024 ).
We have spoken with our cleaners who have confirmed that the kitchen worktops and sink are ALWAYS cleaned thoroughly, albeit there are a couple of stains on the sink that cannot be removed.
We note what you say regarding the baking trays, and they will be replaced.
With being dog friendly there may be the occasional dog hair still present, despite our cleaners’ best efforts to ensure removal.
Your feedback will be further discussed with our cleaners to see how we can improve going forward.
We are happy to note that, overall, you enjoyed your stay.
Property Owner