“This is the second time we have stayed at Sandy Toes and again it was superb.”
I do have a couple of things I would like to mention, the first was the state of the windows in the lounge and kitchen. When I arrived on Friday the blinds were pulled to, and when I opened them to appreciate the amazing view, the windows were absolutely filthy. They were dirty and full of marks. The second thing to mention is the top cupboard to the left of the hob, it was very kind to leave sugar etc, but some sugar had been left in a green plastic bowl and it was spilt in the cupboard. There was some sugar in a bag which was much appreciated, but the sugar in the bowl should have been disposed of. The rest of the apartment was excellent and we had a great weekend.
Dear Gil,
Thank you for your feedback. I do apologise for the windows not being spotless and the sugar and I followed up with my housekeeper regarding this. On investigation we realised that the marks were on the outside of the windows. As a result I have now followed up with the Maintenance Committee to rectify this. The Maintenance Committee are responsible for having all exterior windows cleaned once a month. There was quite a lot of windy and rainy weather in September which blows salt and sand onto the windows, so you may have been unlucky with the timing of your stay. Nevertheless, the interior windows have had a thorough going over as well. We constantly strive for the highest standards at Sandy Toes and we certainly want our guests to enjoy the wonderful view! For example, we recently replaced the shower apparatus and installed new black out blinds in both bedrooms, so I’m pleased you found the rest of the apartment to be excellent and that you had a lovely weekend break. It’s always lovely to have returning guests like yourselves and we hope that you will come back again to stay at Sandy Toes.
Best wishes,
Victoria & Aaron
Property Owner