“I stay in the area every 2 months and I’m from this area with family going back generations!”
I dislike giving negative reviews and only had 2 other stays out of over 30 + cottages here with average reviews otherwise I often return to most cottages. I feel I have to list things to make it clear to ensure they are addressed for future visitors without sounding petty.
Very disappointing with lack of basic utensils such as no veg peeler, no whisk, no spatula, a side had broken off handle, broken bottle opener, 2 frying pans both burnt, some crockery a bit worn and especially dinner ...
I dislike giving negative reviews and only had 2 other stays out of over 30 + cottages here with average reviews otherwise I often return to most cottages. I feel I have to list things to make it clear to ensure they are addressed for future visitors without sounding petty.
Very disappointing with lack of basic utensils such as no veg peeler, no whisk, no spatula, a side had broken off handle, broken bottle opener, 2 frying pans both burnt, some crockery a bit worn and especially dinner plates.
Lack of oven proof dishes(only 1 large lasagna dish) nothing else!
Other broken items - mirror taped up in bedroom, frustrating with kitchen bin lid broken.
We have never stay anywhere where there is such a lack of ‘basic’ facilities and don’t expect too much in a starter pack for fire but this was very poor! One ‘hand towel’ for two persons for 7 days!
Freezer iced up and really needed a proper clean and defrosting. Fridge very small inside and broken light so difficult to see dial as temperature very temperamental and no battery in torch when I tried to use it to cede fridge dial. Think the fridge is so old needs replacing.
Damp smell everywhere evidence on skirtings some ceilings and base cupboards in kitchen showing black mould from damp inc plaster coming off walls by front hall etc. Not great for asthma sufferers like myself. This is not condensation this requires damp proofing as many old cottages do and have been damp proofed over the years. Cleanliness needs a bit of attention with dust in places and more so in bedside cabinets and lamps just felt a bit grubby in places.
Finishing on a more positive note the shower pressure is great and good some rooms with cosy living room, furnished quite nicely in bedrooms, bed a bit small for a double. Parking we managed outside the house quite well.
I regularly stay in Blaenau Ffestiniog, Llan Ffestiniog, Tanygrisiau and other areas close by, on the whole, Hen ty Capel is too disappointing to return too.
Needs a little attention and added extras to make it worthy of a good review.
Thank you for your comments
The towels were indeed a regrettable cleaning company oversight, we are very sorry about this and we would have resolved this straightaway if we had known at the time.
The mirror tape is actually the manuacturer factory tape which seals the rear of the mirror , this type of backing and manufacturer tape is standard on the rear of this type of mirror
The kltchen bin did have a temporary repair and I can confirm it has now been replaced.
Apologies if the freezer had too much ice, this can take time to defrost properly and so is not always possible on a changeover but was due to be done at the end of this season, apologies for any inconvenience
The fridge light has now been sorted and the fridge is fully operational again
To my knowledge the skirting boards and kitchen cupboards were fine when I last visited and there was no odour, we have not received any other guest concerns about this but will of course have those areas checked
The frying pans while they do show usage due to the property being in use so often due to its popularity, are both definitely clean and functional. The sieve is a style that does not have a handle, but we would of course have provided a vegetable peeler and a new bottle opener if we had known, as we pride ourselves on how well equipped the property is as seen by several other guest reviews this year.
We do give a contact number out pre arrival to guests in case they need any help or have any queries and Sykes also have several contact avenues for guests including email, web message, whatsapp and also a dedicated telephone line for guests at any of their portfolio of properties who may need help during their stay, but unfortunately neither Sykes nor myself were aware you had any issues until you sent your feedback through approximately a month after you had checked out. We are sorry we were not given the opportunity to help you during your stay as we would have done so immediately
Property Owner
