“Location and views are lovely.”
However the property itself suffers from chronic damp which brings with it wood lice infestation. To supply a mini vacuum to clear up wood lice is not dealing with the underlying issue. Totally unhealthy atmosphere for anyone let only an asthma sufferer. The owner thought it OK to only permit one hour’s heating at a time by overriding the standard Honeywell control panel. The overnight temperature was three degrees on one occasion. We removed the panel to enable adequate heating which after all is a legal requirement for any rental. We also switched off the wi fi as there were external cameras watching the driveway. The owner then trespassed without our consent to turn it on and also put the heating back to one hour. Completely unacceptable behaviour and illegal. Of the four bedrooms only one had a decent (silent night) mattress. The remainder were sub standard and therefore very uncomfortable. Ancient furniture supplied clearly left from previous owners. The en suite shower thermostat doesn’t work which meant scalding water. The ground floor cloakroom has ventilation issues. To summarise we cannot recommend at all. owners seem to think they can charge hundreds of pounds for a holiday property without providing a standard of comfort which they themselves would expect.
Hi Andrea, thanks for leaving your feedback. We're sorry to hear about the issues you experienced during your stay but wish you would have reported them to us while you were in the property so that we could have helped you out.
Thank you for admitting to turning off the driveway cameras, but these are for security for the property and it's guests, and also forms part of the property's insurance. You will know from your booking terms that we, or a representitive must be allowed access to the property without prior consent if we need to perform a repair. Repairing the cctv was our primary concern, but at this time we became aware of your tampering with the heating system, so we fixed this too. While there were some woodlice in the property, we did warn you of this before your stay and can assure you that there is no damp in the property.
As we mentioned before, we would have been more than happy to assist you if you had reached out to us while in the property.
Kind regards,
Rae
Property Owner