“Almost perfect!”
My first impression was that this could be a 5 star property with its superb, constantly changing views, large rooms and lovely kitchen and shower room but we were shocked and disgusted when we stripped the bed before leaving to find that we had been sleeping on a really filthy mattress!
We feel badly let down and don't understand how you can charge £660 per week for this!
My other observations are:
1. No blind on the shower room window, my wife felt uncomfortable showering without this.
2. Front door difficult to open.
3. Bedside drawers difficult to open or close.
4. trip hazard by the bedside cabinet near the bedroom door (I tripped twice during the night). The location of the wardrobe and bed could be swapped to fix this.
5. No toilet roll holder (the stacker is useless).
6. There was a mismatch of crockery and cutlery in the kitchen, obviously left over from when the apartment was a Grant flat. And no pizza cutter or large enough chopping board.
Maybe it's early days for this property but I would recommend that the bed be replaced urgently.
I am terribly sorry to learn that you did not enjoy your stay at Hudolfa.
I am somewhat perplexed by your comments as it would have been much more appreciated had I been made aware at the time.
I fully accept your comments reference to the mattress as this as unknown to us at the time until your review. The mattress has since been replaced in time for this week. I would like to provide assurances to yourself and our future guests that the mattress was only in-fact 18 months old.
At present there is no blind in the shower room as the frosted window is not overlooked and have not seen the purpose to provide one as no-one has mentioned this before. I am really sorry you found it difficult to open the door, due to the safety aspects of the solid composite door, you might have found it difficult to open.
I am sorry to learn that you had fallen over during your stay as I feel we could have assisted you and provided additional linen or bedding following any accident.
Rest assured, there is a toilet roll holder provided, this is a freestanding model and may appear to look different to the norm.
You will be delighted to learn that I have now added a pizza cutter and a large chopping board alongside new crockery and cutlery. Thank you very much for your comments as customer feedback is very important to help us continually improve out standards.
Best wishes, The Owner.
Property Owner
