“Customer review text: Unfortunately the premises seemed to be in a state of rebuilding due to work etc not being completed in the shower area and also bare heating pipes around the kitchen and lounge walls.”
Also the doors seemed to require repainting as knots in the wood were bleeding through the thin paintwork. A few suggestions come to mind also to help future occupiers would start with a list of where things are placed, when do the waste bins get collected and other such basic items. Also why not provide a few comforts like some washing up liquid, kitchen towel, a few tea bags etc, etc as having to go straight out after arriving to do a second lot of shopping is not a very good promotional advert for the place. Leaving a large cake also didn't help as we are both diabetic and it was wasted unfortunately. I won't go any further as I think I have said enough
Well, I'm shocked at the feedback you have given. On your arrival i did apologise for the work that's being carried out and explained I only have little windows between guests when I can do this work or I would need to shut down , which I cannot afford to do. As for where things are placed I'm not sure what you mean I explain everything to each guest on arrival the bins are self explanatory clearly labelled , I'm on site 24/7 so one has only to ask and I will help. I would like to point out that it is self catering but I do usually provide a tray with tea coffee milk in but obviously the cleaner forgot to leave. I provide cake, " Bara brith " I bake bara brith every Friday for my guests that's a lot of bara brith in 8 years i do ask guests if they have any allergies or intolerances, I even bake gluten free for returning guests that I know , but to say leaving a big cake didn't help. Regards Ian and Mandy
Property Owner