“We booked the whole house but not all the beds were made, the kitchen and utensils were not clean.”
There was no welcome pack and no toilet paper at all. White hand towels were all stained. The ground floor has a strong smell of damp, the lady next door confirmed that hers was as bad but there is no mention of this is the particulars. Despite several phone calls and requests that someone from Menai or Sykes view the property, whether we were in or out, no one did except to leave a cake on the doorstep. We were offered a maximum refund of £55 which was grudgingly accepted, After years of self catering abroad and at home this is the first time we have had to complain.
Thank you for your review we appreciate your feedback and take all comments very seriously. I am sorry you did not feel Menai Holidays did enough to help you. Sadly our offer to send the housekeeper back was declined. We inspect all of our cottages to ensure they meet our standards.
Property Owner