“When we arrived at the property there was scaffolding on the side of the house.”
On entry the overwhelming smell of damp hit us, the downstairs decor was dated and in need of a refresh. The facilities in the kitchen where not on line with the number of people staying in the property, for example a 2 slice toaster and small fridge freezer to accommodate 20 people.
We where unable to shower or use the toilets on the Saturday morning as the drains were blocked. The owners (who were very nice) acted quickly to solve this situation, but it never should have happened in the first ...
On entry the overwhelming smell of damp hit us, the downstairs decor was dated and in need of a refresh. The facilities in the kitchen where not on line with the number of people staying in the property, for example a 2 slice toaster and small fridge freezer to accommodate 20 people.
We where unable to shower or use the toilets on the Saturday morning as the drains were blocked. The owners (who were very nice) acted quickly to solve this situation, but it never should have happened in the first place.
Over all I was extremely disappointed with this property, it was under repair and we were not informed. I paid full price for a property that should not have been rented out.
Llandudno on the other hand was wonderful.
Dear Susan,
Thanks for your response. Apologies that you did not feel the stay reflected your expectations but for the benefit of those reading the reviews and looking to book I will address these concerns with facts of the stay.
A message was sent in advance via Sykes portal to say that scaffolding was up. This scaffolding was safe, out of the way and all routine maintenance work had been completed in between (not during!) guest stays. It was due to come down a day after your stay. We left it there so scaffolders weren’t there taking it down on the day of your arrival to prevent any interruption to your holiday.
You arrived at the property 2 hours earlier than allowed and this was not agreed with us. You asked about a smell of damp. Our Sykes recommended cleaners came out and confirmed that the house smelled lovely and was clean and tidy. There is a review (see below) of guests who stayed only 4 days prior to yourself who said the house smelled lovely (initials: KW). We couldn’t get to the bottom of this concern.
The decor was in line with how it was advertised when you booked which many have enjoyed so unsure why this is an issue now.
The issue on Saturday morning, was rapidly resolved by us. Quite notably you have left out that this issue was Welsh Waters communal pipe line joining in the street being blocked: not our property’s drainage. This is why they came out and charged us nothing to repair (though we would have been more than ready to pay if the fault were in our property.) No holiday let owner could do more than address this immediately and appropriately, as we did.
You left the house in a timely manner but unfortunately in a state so dirty our cleaners had to very notably message us afterwards to comment on it.
We’ll look into increasing toaster size; there is a grill for additional bread to be toasted. Fridge-freezer size has been adequate for all previous stays as this is a short term holiday let but it is noted.
Best wishes
Mariners Lee
Property Owner
