“We have stayed in this little cottage many times and have loved it however this time it needs noting that maintenance and cleaning need addressing.”
Positives - The position is fantastic. The bed is very comfortable. Negatives - We arrived and were hit with the artificial scent of a reed diffuser and a plug in air freshener. It was completely overpowering and even though we moved them both outside, this 'scent' has permeated the fabric of the cottage. We have never experienced this before in this cottage. The light to the right of the chimney breast is faulty and flickers intermittently after being on for around half an hour. We noted this to the owner last time we stayed in a written note before we left. The oven is not working properly- it needs to be turned right up to 250 to achieve the heat of around 160. This is particularly annoying when you want to cook. The reading light above the left hand side of the bed is not working - and this was so for our last visit. Also noted for the owner. The fire was cleaned but the hearth was covered in ash and soot. Probably because the cleaner doesn't have a mop either? The coal scuttle has a hole at its base which has been 'filled' but it still leaks coal dust everywhere including our dog's bed. A new one is required, Pollyfilla will not cut the mustard! There are copious glasses this time, but only a couple of wine glasses last time we were there. Now there are 4 miss matched mugs. The cutlery needs addressing, plenty of knives but lacking in spoons and forks. Frying pan, griddle pan and chopping board need throwing out, they are extremely worn and dirty. Please let me know if you would like the photos. The area around the bin has greasy marks on both the wall and the adjacent bookshelf. The sheets of the bed had been washed but had the stains of muddy paw prints. I have photo's detailing the above. The floors - Both the bathroom and kitchen area was sticky. Holiday makers cannot clean the floors properly, even if they wanted to because there is no mop. The main part of the lounge -although not sticky, it has ingrained dirt.It needs a good steam clean all over. I tried to clean the bathroom floor which has brown tiles and the kitchen roll I used was dark brown afterwards. It was as if the floor had been covered in shoe polish. Whoever the cleaner is needs re training. But the owner should be overseeing these properties and this clearly hasn't been done regularly or thoroughly. We did not contact the owner about all this whilst we were there because 'we were on holiday' and didn't need the interruption to our stay. We will choose another cottage next time.
Thank you for your feedback, as it is important that we are maintaining standards for all guests. All issues have been addressed and dealt with a total update of necessary inventory has been replaced with new products. We try to always keep the cleanliness of the property to a high standard. We would have been happy to resolve these issues during your stay, if you had informed us then we feel that we could have addressed them within 30 minutes. We hope you enjoyed your stay regardless and once again thank you for the feedback.
Property Owner
