“House was not particularly clean on arrival, dining table had grooves round edge and they were fully of old food.”
No mattress protectors on any beds. Bathroom locks broken, toilets don’t flush properly. Freezer looks like not been defrosted in at least a year and top drawer difficult to open due to ice build up. Fridge not cleaned. Biggest problem one shower to en-suite not working, reported it first thing next day and took till Wednesday night to fix, not acceptable for amount of money paid. Sykes were helpful in trying to get hold of landlord but we still had to adjust our days to let someone in twice, again, unacceptable for amount paid. We were a party of three families, ten people, hence wanting the size of house and three en-suite bathrooms. One family had to shower in upper floor bathroom. Inconvenient up two flights of stairs. Location and size of house we couldn’t fault. Definitely wouldn’t stay there again.
Thankyou for your feedback. Any remedial action was put in place as soon as I could when Sykes Cottages updated me regarding your issues. I am sorry there was a problem with a shower, there were two alternative showers available, one in a bedroom on the same floor and one on the floor above, and I arranged for someone to attend as soon as they could, offering appointment times for your convenience and you were of course welcome to leave your keys inthe safe for someone to attend without disturbing or inconvencing you by waiting in. The fridge is being checked and the freezer will be defrosted, the bathroom lock and toilet are also being repaired. The cleaning company have assured me mattress protectors should be provided and this is being double checked.
Property Owner