“Good Afternoon
We are replying to the email received.”
Please accept this as a formal complaint of the cleaning standards not being adhered to as your Covid 19 cleaning guidelines. As a keyworker working in the healthcare I know too well the importance & standards required at this critical time.
Please see attached photos of the points raised. Which i,m sure as a reputable company you will agree that the standard required in the current climate has not been achieved.
As you are aware we are in strange times and therefore expect high standards of hygiene.
Given that your term and conditions make us aware of our expectations why is these same rules not extended to the property owners?
Please see Step 3 after changeover - Final check and clean 9 - 14.
Also Sykes on day of departure - Please remove all food from cupboards and fridge before you leave - as this was not observed as you can see from photos food was left in the cupboard and if as advised it was deep cleaned why was these left in situ.
Further to this the floors were stained and dirty, windows on the inside had smeared marks see photos, crumbs all over work surfaces and greasy hob. Photos also illustrate table cloth grease tears and marks on the back of the sofa.
We had spent 2 previous nights at a cottage in which was left immaculate the standard we expect, and duly received an email from the owner to the excellent standard we left the property.
Many thanks for your feedback and we are sorry you have felt the need to complain. It was noted that your initial problem was that there was no secure turn out for your dog . This is not specified on the details. If you had spoken to us, we could have helped you with this. With regards to the the cleanliness, the windows were marked with dog nose marks - not a Covid risk.The work tops were clean, as was the cooker hob , and the floor as I thoroughly vacuumed, washed the floors and washed the surfaces myself. We tend to leave condiments as people often find that they forget them. I found a dirty teaspoon by the tea and coffee pot - you had clearly made a cup of tea or coffee , and also taken the wine . If Covid was your genuine concern , you felt it safe enough to this, I question your complaint. As a fellow health care worker , I am also aware of how Covid is spread.
Property Owner
