“The front door was very hard to open and close and the residents of the flat below smoke in the passageway therefore the smell is offensive plus the stair carpet from the first floor down is not clean and smells of wet dogs.”
The apartment it’s self was ok but Felt damp and cold when we arrived, maybe the heating should have been left on low to avoid this. Although the flat was clean and tidy it’s looks like it needs a spring clean and some of the bedding looks and feels passed it’s best. This did stop us from enjoying are three night break as Conwy and north Wales is breathtaking.
Hi Lynn, Thank you so much for your feedback. We value all feedback and are always looking to make improvements.
It is unfortunate regarding the entrance hallway, the wrong colour carpet was installed and we are waiting for this to be replaced. We are supposed to have a cleaning rota with the other units but unfortunately it seems not all are following it, I will bring this up at the next tenants meeting. The hallway is being renovated this winter along with a nice new main front door as the current wood door swells with the rain and so becomes a little stiff.
The building itself is a non smoking building and so as long as the other tenants/owners aren't smoking in the hallway itself, we are unable to stop them standing in the doorway as unfortunately as I am sure you can appreciate, it is a shared area.
We can assure you that the apartment isn't damp, it may have felt a little cold as the heating is set on a timer to come on once in the morning, the afternoon and evening. We are unable to have the heating on all day, ready for guest arrival as guests arrive at different times, check in is from 3pm however some guests don't arrive until the evening, and so at this time with the cost of heating we are not in a position to heat an empty apartment all day, which I hope you can understand. The apartment heats up quickly once the heating comes on and we provide some free logs to get the fire going to make the lounge cosy. We do provide information on the heating in our guest book, so if guests wish they can adjust the heating to their liking, we just ask that it is set back on timer upon check out.
Thank you for the comment regarding the flat being clean and tidy, we do take pride in our cleaning and have always had positive feedback in this regard, we feel we do a thorough job each change over, however in addition we have quarterly spring cleans.
The Indian restaurant is great food and yes unfortunately doesn't serve alcohol, however there is a small newsagent opposite the restaurant which is handy, we just popped over there the last time we ate at the restaurant and as you say the restaurant will provide you glasses without any charge.
We do hope that your experience of the apartment itself, with its central location, lovely views and cosy window seats was a good one and that you enjoyed the area. Thank you
Property Owner
