“We came in January 2022.”
The same problems and complaints were still there in May 23!!! Broken shelf in the fridge so you can’t put milk in, Broken light in the bathroom, sharp door latches, paint flaking from the walls, fire pit full of water! Totally unusable! Nowhere to put your drinks in the lounge when you’re seated apart from the floor. All reported in Jan 22 and nothing been done.Beautiful place but totally neglected due to greed I feel.
Hi Tim,
We always appreciate honest feedback and will rectify the points you have raised.
We encourage our guests to get in contact with Menai/ Sykes or ourselves directly during their stay in order that, if identified early, issues are rectified as soon as possible to ensure your stay is as comfortable as possible. You reported these issues after you had departed from the property, in spite of having our personal telephone numbers to report issues should you wish to do so during your stay.
You did not report any issues in January 2022 either to us or to Menai.
On receiving your feedback, we have reached out through Menai to ask that you elaborate further on the issues you have identified, however you have chosen to not respond. Aside from your public comments, health and safety issues such as informing us after your departure that you got a splinter from the banister are vital that we get to the bottom of, to ensure you are kept safe and able to enjoy your stay to its full.
With regards to the private communication on the number of dogs that were left inside the cottage whilst you were out, Menai have admitted fault on not passing correct information (your original booking information stated that you had no dogs staying). However, according to Menai your payment for the dogs staying is still outstanding.
It is a shame to hear that you did not enjoy your stay. As requested by email, please feel free to get in touch to discuss further the issues that you had.
Property Owner
