“This property is not a Luxery Cottage.”
Day one: Note left to say extractor fan not working in on suit bathroom, part ordered they would be in to fix it in the week still waiting, extractor fan on 24/7.
Day two; Shower running on very hot or very cold
Day three; shower as day two, tried to cook a meal on Sunday oven broke down after ten minutes of putting it on fused the place
Day four; phoned Mrs Williams, said she would get a plumber to fix shower, and her Husband to look at Oven, she text us later that day to say they had ordered a new Oven and it
Would be delivered next day.
Day five; Oven arrived and was fixed that late afternoon.
We could not use the freezer in the fridge as it was so frozen you couldn’t get anything in it.
We would apriciate it if you would take use of your mailing list as this is the send place we have had problems with this year.
The extractor had been ordered from the Wholesalers who are 50 miles away, at the end of July. The order was chased up due to it not having been delivered within a week but once we received it, it was duly fitted, which happened to be on the day you departed. You state that on your second day (Sunday) the hot and cold water in the shower was erratic and the cooker did not work.On the Monday morning, a plumber arrived at approx 11.45am to rectify the temperature problem and a new oven was ordered from a local retailer who had to order one in. This was delivered at 12.00 and fitted later in the afternoon just as soon as we could get a maintenance man across to you. At no point did you mention the freezer compartment, if you had we would have had the Housekeeper pop by and sort it for you. It is unfortunate that you suffered problems of these kind on your holiday, problems which could arise even in your own home quite unexpectedly and we felt we dealt with them promptly. No further communication was heard from you so I took it that you were happy and content. We are sorry that you felt otherwise.
Mrs Sarah Williams Owner
Property Owner
