“This is the worst property we have stayed in over the 8 years of using sykes.”
Be prepared to take cleaning clothes,loo roll,washing up liquid and mop as the owners don't provide them. The hoover wasn't emptied and the steam cleaner and type of long handle duster thing was dirty and disgusting so had to go out and buy cleaning items.No surfaces in living room,bedroom have been dusted in weeks in fact this place wants a deep clean especially in corners of rooms where dirt and debris collected. In the bedroom there was a disgusting damp stained dog bed which needs to go in bin. Cobwebs with spiders in all rooms and very musky damp smell about the place. A lovely welcome pack of wine,cheese, butter,bread and milk was left but I think that money would have been better spent on starter pack of 1 loo roll as there was none, cleaning clothes and wash liquid. There isn't even a frying pan or oven trays to cook anything on. There was a roasting tray so we did everything on that. This apartment is situated in a lovely place and great for town and beach and accessible to great North wales days out. Also why is the apartment above have its doorbell connected to this apartment....very annoying and loud. We spent 3 days speaking and emailing photos to sykes who did absolutely nothing except contact owners who offered a reclean which I refused as we didn't want anyone in there with all our possessions and this should be clean b4 we got there. Owners said no compensation which we never asked for anyway. We won't be back. Very disappointed with lack of care from owners and sykes.
Thank you for your feedback, however it seems a tad unfair. The cleaners leave everything you mention ? The mop and brush and dustpan and brush were under the stairs, we checked after your feedback ? Cobwebs and spiders at this time of year appear within hours, sorry. Loo roll ? There is alway at least 1 on tge holder and one or two spares, but we have mentioned this to our cleaners. Frying pan was their, in the cupboard by the tumble dryer, sorry you couldn’t find it, we have asked the cleaners to make it more obvious. Door bell is sorted, sorry about that but when we lived there we used the whole house and forgot that the bell rang in the Apartment. We did offer a re-clean which you refused, our cleaners indicated there was nothing unusual the following clean ? Anyway thank you for your helpful suggestions.
Property Owner
