“Wasn’t clean when we arrived had to hoover which smelt.”
Bedrooms smelt of dog and rules not being kept to. Our dogs stayed in the lounge upstairs but they now want to charge us with cleaning bill for the carpets in the bedroom !!!!
Thank you for giving me the opportunity to address your feedback, which I fully anticipated. I do not take the decision lightly to contact a guest following their stay. It is not appropriate to revisit specifics in an open forum. However, I pride myself on providing a good standard of accommodation, which is evidenced by the many positive reviews I have received before this one. I also aim to address promptly any concerns my guests have, which has also been commented on in a previous review. Indeed I have many returning guests which would not be the case if the house were as you suggest. Had you given me the opportunity to address your concerns, I would certainly have done so.
Property Owner