“The cottage is in a beautiful setting, down a narrow country lane a few minutes drive outside of Bryncrug.”
There are many nice, thoughtful touches to the cottage.
As we arrived on 23rd December, the Christmas decorations were a lovely surprise.
We particularly enjoyed the wonderful views across the estuary toward the rolling hills of the countryside from the mezzanine floor and the peace and quiet of this stunning location.
The furniture and bedding is of a high quality and little extras like providing cleaning products and handwash is so helpful.
The additional laundry room is a plus if you have reason to use it.
The garden is lovely but isn't fully enclosed so we kept our puppy on a long lead for exercise.
There is a pleasant if short walk down the lane alongside the estuary, if you turn left out of the cottage drive and Tywyn Town and beach is an easy 8 to 10 minute drive away with other great places to visit near by.
On the downside there are a few unfortunate issues we encountered which could easily be resolved.
We were very disappointed to find the kitchen wasn't very clean at all. Some of the utensils weren't clean, for example the frying pan had grease on it and I had to wash all the saucepans and roasting tin before I could use them to cook Christmas lunch.
The oven hadn't been cleaned in ages and was quite disgusting! Not what I expected at all.
The bathroom would benefit from better lighting or a lit mirror as my hubby found shaving near impossible. A small unit or chair to put bathroom bits would be useful too.
We discovered a leak under the the sink in the downstairs loo which had previously been mentioned, but was clearly not fixed.
However, given that we found this on Christmas eve we didn't want to bother the owner immediately, so we dealt with it as best we could and reported it in the maintenance book.
Really frustrating was the lack of instruction manuals or information for appliances, after much messing about, I worked out how to work the induction hob.
Thankfully, Google was where we found instructions on using the oven and woodburner!
The owners should perhaps consider that not all guests have these models at home and so won't know how to use them and basic instructions would be very helpful.
Little issues that could easily be resolved with more care and attention to detail to ensure guests enjoy a trouble free stay.
Thank you for your comments, we are happy to receive both positive and negative feedback as that ensures that we are able to improve the service that we offer.
We have always enjoyed excellent feedback and were naturally disappointed and concerned when we received yours.
As you suggested in your comments a majority of the points raised could have been easily and quickly addressed.
If you had made contact with either myself, Tina or directly with Sykes we would have attended within 10 to 15 minutes and probably resolved a majority of the points that were raised.
I can only say that I am sorry and apologise that the cottage did not meet with your expectations and did not detract too much from your stay.
Property Owner
