“The cottage is set in a gorgeous location with picturesque walks, although be careful
of the farmyard dog at the beginning of one of footpaths, he chased us away and wouldn’t let us pass!”
The cottage is very comfortable and fairly well equipped. However, the property could benefit from a thorough clean, and there were no welcoming touches to enhance our stay as you usually find with places on Airbnb . Communication from the owner and Sykes was very poor—except when it came to financial matters.
During our stay, the river overflowed, flooding the porch, hall, and lounge. Unfortunately, we received no communication or assistance (apart from a kind neighbour) regarding this ...
The cottage is very comfortable and fairly well equipped. However, the property could benefit from a thorough clean, and there were no welcoming touches to enhance our stay as you usually find with places on Airbnb . Communication from the owner and Sykes was very poor—except when it came to financial matters.
During our stay, the river overflowed, flooding the porch, hall, and lounge. Unfortunately, we received no communication or assistance (apart from a kind neighbour) regarding this issue and, to date, our emails remain unanswered. What began as a promising getaway regrettably turned into a bit of a disappointing experience
Firstly thank you for your feedback regarding your stay at Penybont, I am very sorry that you had to endure one of the most awful nights weather this year in Mid Wales, and especially on New Years Eve, I have spoken with Sykes and they have confirmed that any communications were responded to as always, I however did not receive any emails or phone calls. The friendly neighbour you refer to I met Whilst cleaning the cottage for the next guests on New years day, and he told me that he offered to help you to install the flood gate, he very kindly holds a key and is happy to put the flood gate in place if needed, there are instructions of how to install the gate in the porch and is mentioned in the welcome pack information sheet, thankfully this is the first time the flood gate has been needed since I have owned the property, please except my apologies, kind regards, Richard.
Property Owner