“Hi!, Our holiday was great fun and , Capel Hermon the cottage its self was very nice, but the cleanliness has a lot to be desired.”
The kitchen utensil drawer had human hairs in, which we had to clean out and, wash all utensil. The oven is absolutely covered in burnt on fat. the kitchen cupboards doors were dirty, which had to be cleaned before I could use them. someone had spilled coffee all down the washing machine door and the flour and boards were all sticky and, it meant you were sticking to the floor. Which I cleaned. In the bedrooms cobwebs full of dust were hanging from the ceiling, which I had to clean off before getting in to bed. the walls were all dusty which had to be cleaned. I could go on and on. It was such a shame, it needed a really good deep clean, it looked like it had not been cleaned in a while, We also had issue with the hot water, upstairs in the two bathrooms, you could not have a hot shower, it ran hot and cold, you could definitely not use the bath, because we couldn't get hot water. I am sorry but it was for me unacceptable. The property itself could be beautiful, if it was a beautiful place, but I do not expect to clean the property before we start our holiday, also the quilts inside the quilt covers had blood stains on them. but we did enjoy our stay, but it was disappointing. I am sorry but I think I did need to say something.
We were sorry to receive this feedback at the end of your stay, It is really disappointing that you didn’t contact either Sykes/Menai or us at any time during your stay and nor did you take any photos of the issues you describe. In either case, we could quickly have sent someone to address your concerns and this unkind review would have been unnecessary.
For the reassurance of future guests, we continue to have the utmost confidence in our housekeeping team. When we visited two weeks ago, we were as happy with the cleanliness of the cottage as everyone else published here. However, we are returning to the cottage this weekend and will be investigating, together with our cleaning team and Menai Holiday representatives, all of the points raised here.
To our future guests, please read beyond this anomaly to all of the great reviews below. We look forward to welcoming you to Capel Hermon.
Property Owner