“House needs a good make over and a good clean ,Two of the toilets had broken seats and one of the handles was hanging off also one was leaking slightly.”
The kitchen floor had to be cleaned by us as it was dirty around the edges.The drawers in the kitchen were hard to open, Lots of dust on window ledges and an abundance of huge cobwebs everywhere.
It is a nice property and in a lovely area but it needs new furniture and a good clean,We couldn’t have used the barbecue if we had wanted to as it was very rusty and dirty ,
Thank you for your feedback. Customer comments are very important to us and we appreciate you taking the time to do this
Ddol Helyg Farmhouse is a very popular property and has been part of the Sykes portfolio for many years and receives back to back bookings. The feedback that you have given us is not typical of the property. The owner lives next door and is happy to help with any issues. If you had raised these during the trip, they would have attended the property straight away and sorted out any problems for you as we want Customers to enjoy their holiday
The toilet seats and handles have been replaced. The BBQ has been removed but the owner left this at the proeprty so customers can use the disposal BBQs safely that she provides.
The cottage is a traditional old cottage and has many of the original features. The owners spend 6 hours on changeover with their cleaning teams making sure that the cottage is ready for Customers.
Property Owner
