“We wouldn't rate it as a 4 star plus, it was very dirty with cobwebs all over the cottage, lovely big windows but so dirty as never been cleaned.”
Really disappointed with the back garden as we had a small dog and the grass was taller than her so we didn't let her out, the security of garden is very poor anyway she could get out. owners dog tried to attack her on first day, we did tell him and he did keep his indoors, but just sort of said they are dogs! Master bedroom no wardrobes and the most uncomfortable bed with metal bit sticking thru. Kitchen was poor on cooking utensils like pans and plates. Curtains need to be fixed as hanging off. The heating was supposed to come on early evening and it never once came on, we where able to light the big fire at our expense which was lovely in the evenings, but it didn't heat bathrooms or bedrooms. Also half the lights need new bulbs which we did tell owner but he was not going to replace bulbs at all.
Such a shame as such a lovely area and if these things where addressed it could be lovely.
Hi, sorry to hear you had such a bad stay, If I may start with the dogs, Skye is a rescue dog and is well used to dogs; in fact, most of my guests have dogs, and Skye is fine with them. She is very well-trained and has a friendly nature. As soon as you arrived, you informed me your dog didn't get on well with other dogs, and your dog immediately growled and started barking at Skye; dogs being dogs, no harm was caused to either pet, and it was no more as I say than dogs being dogs, with all due respect Skye is a well-socialised dog, several guests have asked whether they could take her home with them.
As for the cleaning and cobwebs, I am so surprised you didn't bring this up with me or at least contact Menai to complain during your stay. If you had of mentioned it to me, I would have rung my cleaner and had them back to address any issues that you had found.
The house is well equipped to meet the demands of large families, I must add this is the first complaint about the lack of pans etc, in fact, quite the opposite again with most guests happy with the facilities the house has to offer.
As for lighting the fire at your expense, I provide a big bucket of coal for two fires, a huge basket of kindling, a box of fire lighters and matches. I do this every single change over, no matter whether summer or winter.
There was also wood in a box in the garden for the outside fire pit.
Finally, regarding the Master bed, again, this is the first time anyone has complained and again, in fact, that the Sleigh bed in particular, people have remarked how comfortable it is. I will check to see if there is any 'Metal' sticking through, and again I am at a loss as to why you didn't call me during your stay to point this out, I'd have addressed that straight away, shame I wasn't informed of this earlier. However, I've bumped into the current guest a few times now while walking our dogs, and they seem content and know if they have any issues, I am 2 minutes away next door and will always do my best to make holidays here comfortable ones.
Thanks for your comments.
I am sorry you were so dissapointed
Property Owner
