“This is our third stay at this property and we have always been very impressed with, and appreciated, the cleanliness and maintenance of the property, but this time it was poor.”
On arrival we had to do about two hours of cleaning just to feel comfortable staying in the property. The fridge had remains of food and was smelly. The kitchen wall cupboard above the dishwasher, which is empty so that guests can store food items, was dirty, with remains of food on the shelves. The microwave hadn’t been cleaned. There were food crumbs on the sofa. There was debris on the living room floor, as if only a minimal sweep had been done. There were dirty child handprints on the front windows. In terms of maintenance, there was a distinct smell of damp throughout the house and evidence of pealing paintwork / crumbling plaster on walls were damp appeared to be penetrating from outside. The house decor was generally worn and needs a freshen up, for example marks on the paint work. The sofa and beds are now becoming worn and probably need replacing. The bedroom pillows definitely need replacing as they are completely flat and slightly smelly. This wasn’t the standard we had experienced in this property in previous stays, and we did not feel it warranted the price charged whilst in this state.
Thank you for taking the time to write a review following your stay at Cartrefle'r Enfys. We are extremely disappointed that you felt let down by the cleanliness standards on this occasion. This, as you know from previous visits, is an aspect which we take extremely seriously to ensure the property is presented to a high standard to meet customer satisfaction. We are sorry that you did not communicate these issues on arrival at the property on the number provided, these could have been rectified within hours. I can only apologise on behalf of the housekeeper, the issues have been raised with the team who generally work conscientiously and to high standards and will continue to do so going forwards.
Thank you for your comments regarding the paintwork; we are fully aware that following an extremely busy season the paintwork will need the annual revamp. This maintenance work will be completed over the next few Winter weeks in preparation for a refreshed, renovated season. The furniture and furnishings will also be assessed in order to maintain our consistent positive feedback and a return to achieving high levels of guest satisfaction. Thank you for bringing this to our attention. All the best, the Menai Team.
Property Owner
