“The Bungalow was lovely and clean and had everything we needed.”
A lovely touch was a real Christmas tree with lights outside the back door, which you could see through the patio windows, it looked really pretty.
Sadly our holiday was ruined due to the heating not working and the boiler kept on going off every hour all through the holiday. So heating and hot water was going off all the time, mid shower, or bath. Had to keep taking the fireplace panel off and re filling the system to put up the water pressure and re light the system, for it to go off again.
The bedrooms were freezing cold the whole time and my daughter and partner went home early because they were so cold.
The on suite was so cold it was like being outside, we couldn't use the shower because it was too cold
The main bathroom had the boiler fitted into the fireplace, which was boxed in. The owner told us to take the front panel off and up the pressure and re ignite the system. The whole bathroom smelt so strongly like a petrol station, it made my eyes sting and we had to keep the window open when we were in the bathroom.
We contacted the owner and he said he had spoken to a boiler engineer and it would be fixed. But too late for our holiday, which was to celebrate my husband's 60th Birthday and New Years Eve
There is a log burner, so we thought that would warm the house, but the weirdest thing is that it didn't give off any heat at all. So after two days didn't bother to light it. It looked nice, but was not worth the expence of buying further logs, when it was not giving off any heat.
I'm so sorry to hear about the boiler not being fully functional throughout your stay, I was aware of the issues at the start and walked through the steps to get it up and running but was not aware that it kept tripping out. A new part has been ordered for the boiler and will soon be fixed. I have offered a partial refund to you to provide some compensation. All the best, Alex
Property Owner
