“The location was lovely, couldn't fault it.”
The cottage was nice but could have been cleaner, although it wasn't bad it just lacked attention to detail, e.g. there were places that were dusty and there were cobwebs; some of the towels were tatty and some had a bad smell like they had been left wet in the washing machine for a long time and we had to wash them again before we could use them.
We felt that the house would have been greatly improved by a shower over the bath upstairs, there was a lovely big upstairs bathroom but we were all having to use the tiny downstairs one because that was the only shower. There was nowhere to put your clothes and barely any space to dry and dress in there.
The cupboards were well stocked with crockery, glasses, utensils etc. - which was great.
We were left some Welsh cakes but after a 6 hour journey tea, coffee and milk to go with it would have been greatly appreciated! Most cottages do leave at least these basics for guests.
We are pleased that you enjoyed your stay at Min Y Mor, but do apologise that you found some aspects to an unsatisfactory standard on this occasion. A welcome pack of Welsh Cakes, Welsh tea, coffee, sugar and milk is normally provided at the property. We endeavour to maintain customer satisfaction at the forefront, had you have called us on arrival we could have rectified these issues immediately.
We will bear your suggestions in mind regarding an extra shower in the larger bathroom for guests' comfort. Thank you for your feedback, it is always appreciated and enables us to establish areas which can be improved upon in the future.
Property Owner