“1-filthy cups
2-kitchem pans unusable
3-patio door never been cleaned around ...”
1-filthy cups
2-kitchem pans unusable
3-patio door never been cleaned around the jam
4-rusty garden furniture just thrown around,not a place to sit outside
5-worn towels which were very hard
6-this place needs updating badly
Thank you for providing your feedback. We are saddened that you felt that this was the best way to address this, however please allow us to respond:
1: The white mugs get marked with spoons from stirring during normal use.
2: The pans have now been checked. One was well used so we have now replaced it and would have been happy to do this while you were there.
3: The patio door is an external door which is exposed to the elements.
4: The garden furniture is rattan style furniture – a 2 seater, 2 individual chairs, and a coffee table which are designed to be outside. It’s possible they were blown around in the wind.
5: We replace our towels annually. They are all laundered the same way, and we have never received complaints about them in the past but we will make a point of checking each towel for wear and tear.
6: The furniture and fittings in the apartment are as seen in our Sykes profile with the exception of the garden furniture which has been replaced.
Whenever a guest contacts us we have been able to resolve any issues straight away. Had you contacted us about your concerns we could have discussed a resolution. If we had found any issues we would have been happy to put them right as the enjoyment of our guests is important to us. We leave our contact details freely available in the apartment to make it as easy as possible to contact us by phone or email but we did not hear from you during your stay.
Property Owner
