“Superb property!”
I will certainly recommend Glan Dwr Bach for the views and the quality of accommodation, these were excellent. Please mention to owners the dripping tap in kitchen - not a problem for us, at all, but I’m sure someone will complain. I’ve used Menai Holidays for years and never had a problem, they have always exceeded my expectations. This time I am far from happy that I had spotted GDB was not shaded out on the booking website, the week before we were travelling. This was resolved, eventually. I was told it had not been shaded out due to joining up with Sykes! There was absolutely not need for me to have been put in a stressful situation, the week before travel, and there still has been no formal apology. It was merely brushed off with ‘at least the property is free’. YES it should be free for me and my family as I booked and paid for it months ago. I do feel the latter should be shared with Menai Holidays themselves, as I say after years of no difficulties I feel that this blip, having merged with Sykes, and the response given is far from acceptable for such a previously professional business. I have paid a lot of money for a gorgeous property and expect a much better standard of ‘voice to voice’ customer service and a formal apology for such a basic confusion. Luckily for Skye’s and Menai Holiday GDB was not double booked!