“Very disappointing not at all like the photos
On arrival it looked unwelcoming dark and dingy, the front and back gardens are full of weeds and front path overgrown with plants and weeds
The back garden was shocking its full of weeds cigarette butts and the grass is over grown just didn’t want to sit in it!”
, it’s such a shame
as it could look lovely if somebody cared for it.
The lounge and kitchen were full of cobwebs and the lounge is so dark and dingy, our bedroom had two electrical sockets that weren’t working!, it was very frustrating.
The heating we used of an evening but had to turn it off as it stunk of oil and smoke alarms were going off and we weren’t even cooking!!
Really not worth the money we paid and would not want to stay there again,
I think if you produce inviting pictures of a property it should jolly well meet your expectations
We'd like to start by apologising for the experience you had at Capel Zion as it is always our number 1 priority that our guests have the best stay possible in a home exactly as advertised. Due to the vast majority of past reviews, we've always felt we hit this goal.
However, we always take on board any feedback and very much appreciate the feedback you have given. The sockets in the bedrooms have all been checked & from what we've seen there doesn't seem to be a fault with any. Although we will be sure to monitor this to ensure it won't happen again.
Our first steps were to have the boiler & smoke alarms checked. There were no major concerns, however, the appropriate steps have been taken to stop anything occurring in the future. We very much apologise for this inconvenience.
We can only apologise for the unwelcoming feel you got from the property. As the owners of Capel Zion, we can assure you we have worked hard to create a homely feel to the property, with many extra details to help this. We will take your review on board and make any changes we feel are necessary to avoid any disappointments in the future.
The maintenance of the garden will be under strict supervision going forward. This will ensure that all the finer details will not be missed & the lovely, welcoming atmosphere can be a constant.
Once again, we are very sorry about your experience and do hope you accept our apologies & trust we will certaintly take everything into consideration.
Jennifer & James
(Capel Zion Owners)
Property Owner
